Warranty & Return Policy
Whether you need to file a warranty claim, request a replacement, or start a return, our team will handle the process with care and transparency.
Transparency, Integrity and Support
At Starship Computers, we specialize in high-performance hardware. To maintain the integrity of our components and the satisfaction of our clients, we adhere to the following policy in accordance with Pakistan's consumer standards.
Return & Exchange Eligibility
- 3-Day Checking Period: You have 3 calendar days from the date of delivery to report any "Dead on Arrival" (DOA) issues or physical damage incurred during transit.
- Sealed Condition: For a standard return (change of mind), the product must be strictly unopened, unsealed, and in its original packaging. Once a manufacturer seal is broken, the item is considered used and cannot be returned.
Non-Returnable Items:
- Custom-built PC assemblies (once components are unboxed and assembly has begun).
- Software, license keys, and activated digital products.
- Backordered items specifically requested on order.
Warranty Terms & Facilitation
- General Coverage: Warranty services are provided based on manufacturer and distributor terms. Starship Computers acts as a facilitator for these claims with official local distributors.
- Statutory Notice: In compliance with the Sindh Consumer Protection Act, manufacturing defects should be reported via written notice within 15 days of discovery for formal facilitation.
- Requirement: The original invoice is mandatory for all warranty claims.
Warranty Void Conditions & Exclusions
The warranty is strictly void under the following circumstances:
- External Damage: Products that are broken, burnt, rusted, or corroded.
- Power & Environment: Damage resulting from electrical surges, liquid exposure, or improper environmental handling.
- Tampering: Broken "Starship" warranty stickers, tampered serial numbers, or unauthorized BIOS/Firmware modifications.
- Upgrades & Modifications: To maintain your system's warranty, prior approval is necessary for any component upgrades or hardware modifications. We recommend using our professional services for upgrades to ensure system stability.
The Claim Process
- Inspection: All returns and claims are subject to a physical audit at our Karachi facility.
- Timeline: Warranty processing typically takes 3 to 6 weeks as it involves third-party distributor verification.
- Resolution: Approved claims will result in repair or replacement. If a product is discontinued, an upgrade may be offered (additional charges may apply) or a partial refund issued based on market value.
Starship Return & Warranty Support
- Address: L-1/3, Shah Faisal Colony 01, Karachi, Pakistan
- Return & Exchange: [email protected]
- Warranty Claim: [email protected]
- Direct Line: +92 300 822 8469
Need Help with Warranty or Returns?
Our support team is here to assist you with warranty claims, returns, and exchanges—quickly and transparently.
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